Project overview: Code Blue

1. Framing the Problem

What problem are we solving? Who does it affect?

• Fragmented healthcare communication across calls, messages, and systems

• Patient requests (referrals, appointments, enquiries) lack clear tracking

• Clinicians and reception staff spend excessive time managing communication

Who it affects:

• Patients waiting for updates or referrals

• Doctors managing multiple communication channels

• Reception staff handling high volumes of enquiries

Key issues addressed:

• Referral “black hole”

• Reception overload

• Limited pre-appointment communication

• Poor discharge coordination

2. Idea Explanation

What is our idea? How does it solve the problem?

• Workflow-driven healthcare communication platform

• Converts messages into structured requests following predefined workflows

• AI categorises requests and assigns them to the right staff

• Automated notifications provide real-time status updates

• Ensures visibility and accountability for patients and clinicians

Outcome:

• Clear request ownership

• Reduced administrative workload and email trafficking

• Transparent communication for patients and clinicians

3. Implementation

How does the system work?

• UX/UI: Implemented using Stitch for interface design and interactive dashboards

• Workflow concept: Structured requests with clear stages and status updates

• Automation & AI (conceptual): Request categorisation and process-driven notifications

Simplified Flow:
Patient request → AI categorisation → Workflow assignment → Action → Status update → Notification

4. Challenges

What challenges did we face?

• Time limitation during the hackathon

• Designing workflows that are realistic but simple enough to implement in a prototype

• Ensuring clear demonstration of automation and AI concepts

5. Accomplishments

What did we achieve?

• Designed a workflow-driven model for healthcare communication

• Created a prototype concept demonstrating structured request management

• Showed how automation and AI can reduce administrative workload

• Learned how workflow systems can improve healthcare coordination

6. Next Steps

How can the project be improved?

• Expand workflow templates for more healthcare scenarios

• Integrate AI for smarter request categorisation

• Connect with actual healthcare systems and patient records

• Enhance patient communication with notifications and reminders

• Conduct usability testing with clinicians and patients